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Cable not working and trying to talk to customer service but can't get associate and no chat service
Enthusiast - Level 1

My cable is not working.  I have been on the phone waiting to speak to someone who can resolve this issue FOR 90 MINUTES.  Who keeps customers on line for 90 minutes playing their annoying music without any indication of how long it will be or providing an option to call back???  No chat service available on-line.  YOU SUCK!!!!!!!!!

I'm cancelling my service as soon as I am able to speak to someone. 

Re: Cable not working and trying to talk to customer service but can't get associate and no chat ser

Hi linda9,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.