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Cables need to be buried
mary14221
Newbie
‎05-01-2015 08:20 AM

Hello -- Could you please advise the best email to write to request cable lines be buried in my backyard. They are 3 verizon fios installed loops protruding from the ground. For one thing, kids are playing there and going to rip them out.  I've mentioned this to customer service on the phone several times, but they haven't gotten anyone out here to bury the cable lines. I would rather write than call someone (i wind up on the phone forever, and it never seems to fix this issue).  Thank you. 

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Re: Cables need to be buried
CRobGauth
Super User
Super User
‎05-01-2015 08:56 AM

This is mainly a peer to perr support forum (although you may get an admin to help out).

Verizon doesn't normally do thigns via email.

You can try twitter (@verizonsupport).

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Re: Cables need to be buried
LawrenceC
Community Manager
Community Manager
‎01-06-2019 07:22 PM

Hi mary14221,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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