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Caller id, stuck update?

Got fios  in the end of February and it has been nothing but headaches.  Caller id on phone and tv wont work.  I have green blinking lights on every box which i read is an update but wont go away,  Also on demand sometimes works sometimes doesnt?  Tired calling several times and no help, also tried every troubleshooting tip and reset on the box menus for fixing the issues.  Nothing has worked

Re: Caller id, stuck update?

Hi Ateyicon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.