We have gotten rid of the set top box and used the cable card but as you can see from my post (about 4 before yours), we are now having problems getting the MLB package that we paid for. We have been told that we have to switch out our set top box (that we don't have). We watched games for about 3 weeks with no problems then all of a sudden, it stopped (but the payments didn't). I can't get any reasonable customer service person to give me a credible reason why so I am going to switch to Bright House. We love our TIVO and it is well worth getting rid of the set top box - it will pay for itself in two years!
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We sent a few private messages to try and get this issue investigated. We had to close out the case due to no response. If you have further questions, please let us know. Thank you.