Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have gotten rid of the set top box and used the cable card but as you can see from my post (about 4 before yours), we are now having problems getting the MLB package that we paid for. We have been told that we have to switch out our set top box (that we don't have). We watched games for about 3 weeks with no problems then all of a sudden, it stopped (but the payments didn't). I can't get any reasonable customer service person to give me a credible reason why so I am going to switch to Bright House. We love our TIVO and it is well worth getting rid of the set top box - it will pay for itself in two years!
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We sent a few private messages to try and get this issue investigated. We had to close out the case due to no response. If you have further questions, please let us know. Thank you.