As is the case with most things with Verizon. If they actually had techs field these customer issues I'm sure things would get fixed or identified and reported much easier. That is the problem with these Community Help Pages, You'll get numerous answers and rarely the one that helps, with that being my opinion. I also noticed the ability to cast to my TV via my chrome browser, as I actually gave 4 options coinciding with the 4 boxes in my house. It was very nice for Verizon to add that option, hopefully they won't go Apple on us and start charging for it. I was just about to pull the trigger and pick up a Chromecast Puck off Amazon but it for the meantime looks like I don't need it, although it is a very huge disappointment to not be able to watch my DVR content from my laptop or desktop computer, even when home on my own network, maybe we'll get lucky and they'll get with the times. As for your issue, I find that odd that it did work, then stopped. I don't think it would have anything to do with the channel on your WiFi Router because the box is hardwired. Hope you get it sorted and working again.
