Can't Order HD PPV

[ryandavis81]

I've tried ordering UFC PPVs in HD multiple times.  I've ordered from the remote and by calling in.  Each time the event starts and it locks me out and says it cannot be ordered after starting.  I've called tech support multiple times and they keep resetting my box which doesn't seem to work.  After the initial failure, I'm still able to order the non-HD event which already started.  I can also order onDemand without an issue.  Any ideas?  I have a Cisco CHS 435HDC box

[Shamika_VZ]

Hello

We can definitely check this out for you. I sent you a private message to start.

Shamika_Vz
Verizon Support

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[seanbrenna]

I've had this same problem too... probably been on the phone for a total of 8 hours with tech support and customer service.  Even had a tech come.  No resolution.  This is a nightmare.

[rachel49]

We also are having the same exact problem.  We buy the ufc event in HD and it shows that we bought it.  When the event starts it says this event has already started and you cannot purchase at this time.  We can then buy the standard definition only and watch that.  This has happened 4 times now.  We have called multiple times and have had the Cisco box replaced 3 times.  We do not think it is the box.

[ryandavis81]

Has anyone tried ordering a different hd live event like boxing or wrestling? I'm curious as to whether that works

[ryandavis81]

I was finally able to order tonight's PPV in HD. I hope you all had the same luck

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.