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Can't Reach the TV Upgrade Page
RJ_Make
Newbie
‎12-21-2020 01:32 PM

I'm trying to change my 5 channel choices for my new Fios TV Plan, but can't access the upgrade page. Just sits there forever (See Pic)..

I tried a few days before I called to change my plan, and could not access page then either.

I've tried:

1) Different browsers, clearing cache,

2) Different computers, phones and networks to no avail.

At this point I'm quite confident the problem with my account is on the Verizon side.

image

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Re: Can't Reach the TV Upgrade Page
LawrenceC
Community Manager
Community Manager
‎12-21-2020 01:39 PM

Hi RJ_Make,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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