Can't Use DVR
ELR1996
Enthusiast - Level 2

When I press the DVR button on my remote, I get a message to "Upgrade to DVR Service" where my recordings should be.

Tried resetting the DVR/STB, no help. Can't access my recordings through the FiOS TV app either. I get an error (Error Code 9-6-15-100-999).

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Correct answers
Re: Can't Use DVR
ELR1996
Enthusiast - Level 2

I ended up unplugging the box, plugging it back in and now it recognizes my DVR service again.

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Re: Can't Use DVR
clem21
Community Leader
Community Leader

You need to contact fios tech support and tell them to re-activate your DVR service. You could try: https://www.dslreports.com/forum/vzdirect and see if they can help.

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Re: Can't Use DVR
ELR1996
Enthusiast - Level 2

I ended up unplugging the box, plugging it back in and now it recognizes my DVR service again.

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