Can't log in to FIOS TV app. Error code 9-6-23-302-102
edzinva
Newbie

I was watching the app with no problems when I got an error message that said "We are unable to authenticate your Fios services. Please visit verizon.com/myverizon. Error Code: 9-6-23-302-102. Please help.

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Correct answers
Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
CRobGauth
Community Leader
Community Leader

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

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Can't log in to FIOS TV app. Error code 9-6-23-302-102
Jfountain179
Newbie

I was watching the app then all of a sudden it shut down and gave me the error code 9-6-23-302-102.  Now it said to goto verizon.com/myVerzion and that website does not work either.   Please help.

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
FiosNoVA
Newbie

Having the same problem.  This has occurred in the past when Verizon’s authentication server crashes.  FiosTV over the tuner boxes and TV set is still working OK.

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
Arg1330
Newbie

Any fix for this?  I have the same problem

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
CRobGauth
Community Leader
Community Leader

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
Elchamo
Newbie

Hi, Verizon support couldn't help me either.. but I did turn off the wifi on my phone and Surprise!!! problem fix. I hope that works for you guys!!!

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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