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Can't log in to FIOS TV app. Error code 9-6-23-302-102
edzinva
Newbie

I was watching the app with no problems when I got an error message that said "We are unable to authenticate your Fios services. Please visit verizon.com/myverizon. Error Code: 9-6-23-302-102. Please help.

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1 Solution

Correct answers
Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
CRobGauth
Super User
Super User

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

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Can't log in to FIOS TV app. Error code 9-6-23-302-102
Jfountain179
Newbie

I was watching the app then all of a sudden it shut down and gave me the error code 9-6-23-302-102.  Now it said to goto verizon.com/myVerzion and that website does not work either.   Please help.

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
FiosNoVA
Newbie

Having the same problem.  This has occurred in the past when Verizon’s authentication server crashes.  FiosTV over the tuner boxes and TV set is still working OK.

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
Arg1330
Newbie

Any fix for this?  I have the same problem

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
CRobGauth
Super User
Super User

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
Elchamo
Newbie

Hi, Verizon support couldn't help me either.. but I did turn off the wifi on my phone and Surprise!!! problem fix. I hope that works for you guys!!!

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Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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