Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Can't re-authorize my mobile device
Mike81926
Newbie
‎10-17-2019 07:43 AM

I had difficulties with watching my DVR shows on my Galaxy s9 away from home.  I have the service to do this and was able to do it so it was recommended that I try disabling the device and then re enabling it while on my home network. I tried this and now I can't re authorize it because it says I did this too many times in a 12 month period. There has to be a way to clear this setting so I can get my Galaxy S9 back to watching my DVR content when away again. Is there a way to clear this? It would be crazy to not be able to use my phone again for a year. Thanks 

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Can't re-authorize my mobile device
clem21
MVP MVP
MVP
‎10-21-2019 06:07 AM

Did you try contacting Fios direct to have them reset the box? If you are using an app on the Galaxy did you try removing the app and re-installing it?

0 Likes
Reply