Cannot Access DVR From Website

[fdemello]

SInce the guide update (1.9) I no longer see any recorded shows or have access to my DVR online.  Works perfect otherwise. Any advice on where to go.  Already re-booted the box

Thanks in advance

[jumpin68ny]

Have you gone into the STB and confirmed that Remote DVR functionailiy is still enabled? Maybe with the upgrade it got turned off.

[fdemello]

Hello - thanks for the response.

Remote DVR functionality is enabled.  Shows mny user ID etc.  Any other places I can look?

[jumpin68ny]

So when you go to my.verizon.com and log on

select FIOS TV and then Settings.

Do you see all of your STB's listed?

If you do does it show:

REMOTE DVR STATUS: Enabled

[fdemello]

Hello,

I see all but it can't connect to the DVR.  It says:  Remote DVR Status Enabled.  But it also says Set-Top box is not responding

[jumpin68ny]

Have you tried to reboot your router and set top box?  

[fdemello]

Yes but I will try both again tonight.  Will feedback. Thank you

[fdemello]

Still no luck with a reboot of both the DVR & router

[CB410]

Give your set top box a static IP address.

Log on to your router (typically http://192.168.1.1)

Go to Advanced

DHCP Settings

Edit your DVR

Select 'Static lease' (gives the box a static IP address)

Save

Exit

Seemed to work for me. It's been written about a fair bit.

[bmwsandman]

Did you get this resolved? i have the same issue with the Remote DVR functions?

 by any chance did you change the default IP of the fios router