Cannot Program Verizon 265 Remote to Change Volume on Insignia TV

[valueinvestor]

I have tried the method suggested by Verizon where you enter 9-5-5 but it does not work.  I have also tried other methods that do not work.  Any thoughts?

[browntbdd]

I have the same type of problem with my 2 Avera TV’s

I can program the remote to control the channels through the Verizon box

- but the volume button changes the actual Avera TV channel, so you lose the connection to your cable

[CRobGauth]

Unfortunately, these types of "universal" remotes don't always accomodate every TV.

You may have to go with something like a Harmony remote that can get software updates to support additional equipment.