Cannot connect to server to program dvr
ericvq
Newbie

Keep gettig this error message when attempting to remotely program DVR: "there was an error with request to the server" and the DVR tab says "add a DVR" as if I have no DVR's and I have 2.  No problem programing them at home with the remote using the IMG and I have rebooted both DVR and the router.  Help!!  Been going on for 2 weeks.  Thanks!

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Re: Cannot connect to server to program dvr
eljefe2
Master - Level 1

I don't know if this will help any but I have the same symptoms when I use Internet Explorer 11.  On the same Windows 7 PC, if I use Firefox I don't get the error(s) and can program my DVR with no problem.

If you're using IE you might try a different browser to see if it makes a difference.

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Re: Cannot connect to server to program dvr
mfizzy
Specialist - Level 1

If your dvr's don't show on your account, then there is something else wrong. Reboot your router and boxes. Did you just get service? Did you boxes ever appear on your equipment page? Have you made any account changes? Your boxes might not have activated properly. 

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Re: Cannot connect to server to program dvr
eljefe2
Master - Level 1

Y'know, as I previously posted I had the exact symptoms the OP described when trying to manage my DVR via IE 11.  That included a red button to add a DVR.  And as I previously mentioned, with Firefox I had no problem going to the DVR programming page.

Fast forward to this morning....I just went to the Manage-My-DVR page in IE 11 to take a screen grab of what I think the OP was seeing.  I couldn't get the screen grab because this morning IE 11 connects to the server with no problem.

I hadn't rebooted or reset anything since I last saw the error message.  Bottom line....it just seems to work sometimes and not other times.  At least here.

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Re: Cannot connect to server to program dvr
ericvq
Newbie

No I only get it on Chrome and IE is fine.  Go figure- maybe flash?

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