Channel guide problems changing channels
KingKoz
Newbie

I was wondering if anyone else is having this problem with the channel guide. Well, not the actual "guide" itself but the info part that comes up when changing channels up or down. When Using the CHAN +/- to change the channel, the info comes up for the show on that particular channel. Say you are surfing through the channel and go one past the one you want. The natural course would be to hit the CHAN - to go back down one channel. In my house, the info (for the channel you changed to) comes up but the video doesn't change. It stays on the one above. To fix this, I just go up or down a couple channels then back to the one I wanted to see. It's not a huge issue, just a PITA (Pain In The **bleep**) issue.

Koz

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Re: Channel guide problems changing channels
Justin46
Legend

Koz,

It is a known issue with version 1.6.2, it is supposed to be fixed in 1.7 whenever it is rolled out to your area.(FWIW I have 1.7 and do not see the problem you describe)

Just a thought/suggestion: you have made a number of posts today, and I believe every one of your questions or comments has been answered or discussed previously here. There is a search function on the forum, so if you are in the FiOS TV Programming area, for example, you can use the search box to look through the posts in that forum. You will almost certainly get answers to your questions more quickly and perhaps more completely. And if you don't find the answer then you can easily go ahead and create a new thread.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Re: Channel guide problems changing channels
KingKoz
Newbie

Sorry, didn't see the search function. Being new to FIOS I figured it was easier to just ask my questions. This does two things for me. First, it introduces myself to the forum and 2, hopefully gets answers. ANy idea how I can find out if/when v1.7 will be available to Syracuse, NY (Town of Salina)? Or who to contact to see if/when it will be available?
Koz
@Justin wrote:

Koz,

It is a known issue with version 1.6.2, it is supposed to be fixed in 1.7 whenever it is rolled out to your area.(FWIW I have 1.7 and do not see the problem you describe)

Just a thought/suggestion: you have made a number of posts today, and I believe every one of your questions or comments has been answered or discussed previously here. There is a search function on the forum, so if you are in the FiOS TV Programming area, for example, you can use the search box to look through the posts in that forum. You will almost certainly get answers to your questions more quickly and perhaps more completely. And if you don't find the answer then you can easily go ahead and create a new thread.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248


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Re: Channel guide problems changing channels
Justin46
Legend

Hi Koz,

And a belated welcome, I should have said that earlier. Sorry....

There is a thread here in the FiOS TV Technical Assistance forum specifically about 1.7. If you read through that, particularly the last page or two, you will see that no one knows for sure when. Verizon simply does not officially provide any schedule information, period. I don't know why, I think they should, except that I think they feel if they publish a schedule and then don't meet it (and they regularly don't) then they look bad and people complain. Of course people complain anyway, but I guess this way is the lesser of two evils, at least in their view.

Verizon originally started distribution of 1.7 in late Sept., some problems were apparently discovered so the rollout was stopped, a new version of 1.7 was rolled out in mid-Nov. to TX and CA. Assuming the original problems were fixed, and no new ones show up, I have seen a couple of posts that indicate the rollout will resume in early Dec. Verizon typically rolls out no more than 2 VHOs a week, and there are 16 VHOs I think, and I suspect they will not roll out a new level over Christmas and New Years, so maybe late Jan. early Feb. to get through them all. I have no idea which VHO will go when other than the ones mentioned in the thread I pointed you to earlier, and of course those could change.

Here is a list of the VHOs (I hope it is accurate):

VHO  1  Carrolton, TX

VHO  2  Temple Terrace, FL
VHO  3  Pomona, CA
VHO  4  Silver Spring, MD
VHO  5  Queens, NY
VHO  6  Burlington, MA (Includes RI)
VHO  7  Freehold, NJ (Northern NJ)
VHO  8  Philadelphia, PA (SE PA / DE / Southern NJ)

VHO  9  Richmond, VA
VHO 9A  Norfolk, VA

VHO 10  Ft. Wayne, IN

VHO 11  Pittsburgh, PA
VHO 12  Portland, OR
VHO 13  Seattle, WA
VHO 14  Harrisburg, PA
VHO 15  Buffalo, NY

VHO = Video Hub Office

I am guessing you are in VHO 15, but you can verify the VHO by going into the Menu:

Menu ==> Settings ==> System Information

The VHO is the yy part of VHO nnyy

Hopefully when/if we get some concrete, or even semi-concrete, information on a schedule we will see it posted here. But really, there is nothing you can do but wait. And even with the irrritations enjoy the great FiOS TV HD picture. Smiley Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Re: Channel guide problems changing channels
KingKoz
Newbie

Justin, thanks for the welcome and reply. In the Westell router there is an option to upgrade the router software but when that link is clicked there is no URL for it to connect to. I assumeVerizon can update without this URL. But, to be honest, I have no (real) issues with FIOS TV or Phone. I do however have many issues with the Internet, in particular port forwarding. I saw an earlier post where someone was touting the Syracuse Tech team. Well, I have to totally disagree with that statement. It has been about 10 days now that I have had FIOS. I think I have been on the phone with Tech support just about everyday. I found that 8 out of 10 calls to tech support got me someone that seemed to have no clue as to what they were doing. Since my router is made by Westell, I was given their tech support number. However, Westell won't talk to the end user. They will only talk to you (end user) through Verizon. Not to mention, I got conflicting information just about every time I called for support. First I was told the reason I can't port forward port 80 to my web server was that I needed to upgrade to a business account (pay more). I also could not get any other ports to forward. Their local tech support couldn't get them to forward either. As far as port 80 forwarding goes, Verizon DOES allow port 80 forwarding WITHOUT upgrading to a business account. According to the one knowledgeable technician I spoke with told me Verizon has been allowing port 80 forwarding (to residential customers) for about 2-3 months. Seems Verizon never told their tech support about it. Port forwarding SEEMS straight forward but it is not and nobody at verizon first level tech support (in Syracuse) can help. And, since Westell won't speak to the end user, we are stuck in the middle.
Approximately last night around midnight my TV guide showed "updating guide, please wait". As of 6am this morning, all tvs showed the "please wait". I tried unplugging the STB to reset it but this didn't work. I got on the phone with verizon tech support. I was prompted to do several things. One of them was to reset the router. This is what fixed the guide issue. However, now I am back to the beginning with port forwarding. I cann't get ANY port to forward now. I am dreading calling tech support because I know I will have to go through the same crap as before. Yes Verizon DOES allow port 80 forwarding. I will have to threaten to cancel my account and return to Time Warner Cable. All the port forwrding guides that I was directed to were not specific enough (or too specific).
John
@Justin wrote:

Hi Koz,

And a belated welcome, I should have said that earlier. Sorry....

There is a thread here in the FiOS TV Technical Assistance forum specifically about 1.7. If you read through that, particularly the last page or two, you will see that no one knows for sure when. Verizon simply does not officially provide any schedule information, period. I don't know why, I think they should, except that I think they feel if they publish a schedule and then don't meet it (and they regularly don't) then they look bad and people complain. Of course people complain anyway, but I guess this way is the lesser of two evils, at least in their view.

Verizon originally started distribution of 1.7 in late Sept., some problems were apparently discovered so the rollout was stopped, a new version of 1.7 was rolled out in mid-Nov. to TX and CA. Assuming the original problems were fixed, and no new ones show up, I have seen a couple of posts that indicate the rollout will resume in early Dec. Verizon typically rolls out no more than 2 VHOs a week, and there are 16 VHOs I think, and I suspect they will not roll out a new level over Christmas and New Years, so maybe late Jan. early Feb. to get through them all. I have no idea which VHO will go when other than the ones mentioned in the thread I pointed you to earlier, and of course those could change.

Here is a list of the VHOs (I hope it is accurate):

VHO  1  Carrolton, TX

VHO  2  Temple Terrace, FL
VHO  3  Pomona, CA
VHO  4  Silver Spring, MD
VHO  5  Queens, NY
VHO  6  Burlington, MA (Includes RI)
VHO  7  Freehold, NJ (Northern NJ)
VHO  8  Philadelphia, PA (SE PA / DE / Southern NJ)

VHO  9  Richmond, VA
VHO 9A  Norfolk, VA

VHO 10  Ft. Wayne, IN

VHO 11  Pittsburgh, PA
VHO 12  Portland, OR
VHO 13  Seattle, WA
VHO 14  Harrisburg, PA
VHO 15  Buffalo, NY

VHO = Video Hub Office

I am guessing you are in VHO 15, but you can verify the VHO by going into the Menu:

Menu ==> Settings ==> System Information

The VHO is the yy part of VHO nnyy

Hopefully when/if we get some concrete, or even semi-concrete, information on a schedule we will see it posted here. But really, there is nothing you can do but wait. And even with the irrritations enjoy the great FiOS TV HD picture. Smiley Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248


0 Likes
Re: Channel guide problems changing channels
tsauter1
Specialist - Level 1

@KingKoz wrote:

Justin, thanks for the welcome and reply. In the Westell router there is an option to upgrade the router software but when that link is clicked there is no URL for it to connect to. I assumeVerizon can update without this URL. But, to be honest, I have no (real) issues with FIOS TV or Phone. I do however have many issues with the Internet, in particular port forwarding. I saw an earlier post where someone was touting the Syracuse Tech team. Well, I have to totally disagree with that statement. It has been about 10 days now that I have had FIOS. I think I have been on the phone with Tech support just about everyday. I found that 8 out of 10 calls to tech support got me someone that seemed to have no clue as to what they were doing. Since my router is made by Westell, I was given their tech support number. However, Westell won't talk to the end user. They will only talk to you (end user) through Verizon. Not to mention, I got conflicting information just about every time I called for support. First I was told the reason I can't port forward port 80 to my web server was that I needed to upgrade to a business account (pay more). I also could not get any other ports to forward. Their local tech support couldn't get them to forward either. As far as port 80 forwarding goes, Verizon DOES allow port 80 forwarding WITHOUT upgrading to a business account. According to the one knowledgeable technician I spoke with told me Verizon has been allowing port 80 forwarding (to residential customers) for about 2-3 months. Seems Verizon never told their tech support about it. Port forwarding SEEMS straight forward but it is not and nobody at verizon first level tech support (in Syracuse) can help. And, since Westell won't speak to the end user, we are stuck in the middle.
Approximately last night around midnight my TV guide showed "updating guide, please wait". As of 6am this morning, all tvs showed the "please wait". I tried unplugging the STB to reset it but this didn't work. I got on the phone with verizon tech support. I was prompted to do several things. One of them was to reset the router. This is what fixed the guide issue. However, now I am back to the beginning with port forwarding. I cann't get ANY port to forward now. I am dreading calling tech support because I know I will have to go through the same crap as before. Yes Verizon DOES allow port 80 forwarding. I will have to threaten to cancel my account and return to Time Warner Cable. All the port forwrding guides that I was directed to were not specific enough (or too specific).
John

KingKoz,
Have you posted your Port forwarding issue in the internet forum? THere are several users that have fixed prot forwarding that may be able to help.
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