Channel issue

[kristin1788]

I am trying to get ahold of someone on live chat, but it is not working.  we are having trouble getting one of our channels to come in.  That channel is SNY.  Could you possibly help me with the problem.

Thanks

[TomH121]

Please provide more information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Location ?
County
State

Service Plan ?
Internet
TV
Email

Were you able to "see" that Channel before ?