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Channels Not Available
HikerDood
Enthusiast

For the past several weeks I've had a problem with channels not being available.  Sometimes it wil be most of the HBO/Cinemax chnnels, sometimes the Encore channels.  I haver chatted repeatedly with tech support to no avail.  I had one apppointment scheduled but the channels began working perfectly so I cancelled it.  Today it's 340, 341, 342, 343, 348, 349, 350, 351, 352, 353, 354, 355, 356, 357, 358, 359, 360, 361, 363, 375, 377, 379, 400, 401, 402, 403, 404, 405, 406, 407, 412, 413, 420, 421, 422, 423, 424, 425.  Other channels are fine.  

Does anyone have any suggestions?

Thanks.

Jeff

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1 Solution

Correct answers
Re: Channels Not Available
HikerDood
Enthusiast

The Verizon tech just came out and replaced the ONT and everything's good now.  he said that some of the updates that Verizon sent to the ONT failed and caused this.  Everything seems OK now.

Jeff

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Re: Channels Not Available
tns2
Super User
Super User

MAY, repeat may, be bad wiring, splitters, barrel connectors.  Try loosening and tightening all the connectors. 

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Re: Channels Not Available
HikerDood
Enthusiast

I have tried replacing/tightening the wires (with triple shielded coax cable), replacing the splitter (with gold plated connectors) all to no avail.  The problem persists.

Right now the diagnostics say the following:

SNR Value:  0 db

Frequency: 0 MHZ

Short Term Error Count: 0

Carrier Lock:  False

This indicates an outage, correct?

Jeff

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Re: Channels Not Available
Telcoguru
Master

@HikerDood wrote:

For the past several weeks I've had a problem with channels not being available.  Sometimes it wil be most of the HBO/Cinemax chnnels, sometimes the Encore channels.  I haver chatted repeatedly with tech support to no avail.  I had one apppointment scheduled but the channels began working perfectly so I cancelled it.  Today it's 340, 341, 342, 343, 348, 349, 350, 351, 352, 353, 354, 355, 356, 357, 358, 359, 360, 361, 363, 375, 377, 379, 400, 401, 402, 403, 404, 405, 406, 407, 412, 413, 420, 421, 422, 423, 424, 425.  Other channels are fine.  

Does anyone have any suggestions?

Thanks.

Jeff


I just fixed a similar problem and it turned out after replacing the ONT the problem was corrected. I don't know if that is your issue but it couldn't hurt.

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Re: Channels Not Available
HikerDood
Enthusiast

The Verizon tech just came out and replaced the ONT and everything's good now.  he said that some of the updates that Verizon sent to the ONT failed and caused this.  Everything seems OK now.

Jeff

Re: Channels Not Available
annoyed77
Newbie

what is ont?

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Re: Channels Not Available
CRobGauth
Super User
Super User

Optical Network Termination.

It is the box on the wall outside your house that Coax connects to.