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Closed Captions issues
Guideoptions
Enthusiast

A couple of questions/complaints about CC with FIOS

1.  The fonts are absolutely horrible.  All other providers have standard fonts, I have tried all combinations and they are all terrible. 

2.  There is no CC button on the FIOS remote!  In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

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1 Solution

Correct answers
Re: Closed Captions issues
CRobGauth
Super User
Super User

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

View solution in original post

Re: Closed Captions issues
Edg1
Super User
Super User

The star button below the 7 is the CC button. 

Re: Closed Captions issues
Guideoptions
Enthusiast

The button below the 7 key is "info"  There is no star key

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Re: Closed Captions issues
Edg1
Super User
Super User

You remote doesn't look like this one?


image
Re: Closed Captions issues
Guideoptions
Enthusiast

No.  that is the old remote.  The new one has voice activation, and no CC key.

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

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Re: Closed Captions issues
Edg1
Super User
Super User

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try. 

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Re: Closed Captions issues
CRobGauth
Super User
Super User

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

Re: Closed Captions issues
Stirling1
Newbie

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

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Re: Closed Captions issues
Frustrating2
Enthusiast

Yes I also did figure out you can use voice.  This said, the captions are still horrible.  And you should also be able to turn them on/off with a button.

Re: Closed Captions issues
NewtoFiOSBB
Enthusiast

Why is this marked as a solution when it doesn't answer the user's question?  Could a moderator please remove the "go to solution" color change and link as this doesn't answer either of the questions the OP asked.

Also, no offense, but it would be nice to hear from an actual FiOS employee do they ever answer any of these questions on these forums?

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