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Combined Home/Mobile Login Not Working for TV Apps
wildcat07
Enthusiast - Level 2
‎03-17-2022 05:24 AM

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?

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Re: Combined Home/Mobile Login Not Working for TV Apps
clem21
MVP MVP
MVP
‎03-17-2022 06:31 AM
@wildcat07 wrote:

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?

I'd give billing a call and see if they can sort it out for you.

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Re: Combined Home/Mobile Login Not Working for TV Apps
clem21
MVP MVP
MVP
‎03-17-2022 06:31 AM
@wildcat07 wrote:

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?

I'd give billing a call and see if they can sort it out for you.