Just joined this community -- but have been a Verizon customer (continuously) since before it was called "Verizon". Moved from Annapolis MD to Auburn NY last summer and brought our service with us.
I've watched two "on-demand" movies since moving. Had to buy both of them, since renting was not an "option" presented to me. Watched "Post" last night -- it was an excellent and timely movie -- but my movie was interrupted several times each minute with frozen video and no sound for 1-3 second intervals. Did not feel like playing the "call 1-800-Verizon" game and waiting 30 minutes, so just toughed it out. I was going to open a conversation with Vertizon today about my problems with this $20 purchase, but after 1/2 hour of elevator music gave up. I see there is no way to e-mail this issue to Verizon. I find the chat pages annoying (I'm a web developer, not a computer novice...).
My solution will be simple. I will not buy or rent anymore movies on FIOS. I could have bought "the Post" Blu-Ray for $20.00 on Amazon, and there are an ever growing number of sources for rentals/on-line streaming.
I guess Verizon is not interested in talking with/to their customers...
these are real Verizon help personnel which seem to be much better than here.
yeah isn’t that a hoot, a Communications company that doesn’t want to have any way of communicating with them 😀