DVR Manager Not Working

[Bob-05]

I cannot seem to get this feature working after hours of effort with multiple Verizon technician's over a 2 week period.

I have replaced the DVR and the router, and have tried all of the suggestions that I have found on the internet.

How do you get access to the level 3 engineers, or appropriate people  at Verizon  that can fix this issue?

[Anthony_VZ]

Are you referring to the WEB DVR programming or from an app? If you still need help please post the error message you are getting.