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DVR box audio issues
didi768
Enthusiast - Level 1
‎04-14-2015 07:38 AM

Every time we watch stuff we've recorded, it skips audio, causing us to have to constantly rewind to hear what we missed.  We've changed boxes many times, no difference.  Anyone else having this issue?

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Re: DVR box audio issues
CRobGauth
Super User
Super User
‎04-14-2015 10:03 AM

Does it only happen on recorded shows but not live shows?

What model DVR do you have?
Does it happen just on DVR or when watching from a remote STB?

How is box connected to TV?

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Re: DVR box audio issues
didi768
Enthusiast - Level 1
‎04-14-2015 10:55 AM

It used to happen only on recorded shows but now on live and recorded both.  Boxes are connected via a cable coax.  The one that is worse is a DVR box, we don't have standard boxes. The box is an Arris  Qip7232 2

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Re: DVR box audio issues
CRobGauth
Super User
Super User
‎04-14-2015 06:35 PM

Is that the only type of connection you can make to your TV?

If not, maybe try another type of connection (Composite or S-VIDEO if you have SD TV )

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Re: Multi-Room DVR box audio issues
didi768
Enthusiast - Level 1
‎11-28-2015 07:11 PM

Sorry so late, didn't see this.  I now have a Motorola Box which does the exact same thing but only on HDMI and not component.  Just talked to Tech Support via Verizon phone and we switched out the boxes but none of the remotes will turn up the volume on the supposedly bad box so they are sending me out another one Monday and I will send them back the bad box. 

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