DVR chaptering thumbnails not available

[Xgin01]

I just received IMG 1.9 this Wednesday and I love it.

Only issue I have is that when I press the up arrow during playback of a recorded program I get the chaptering screen but no thumbnail pictures are available.

I tried resetting the STB and disabling/enabling the feature and still no thumbnail pictures on any of my recorded programs. 

Any suggestions.

STB is a QIP-7200 P2

[PJL]

I'm seeing the same thing.  I received the upgrade several weeks ago as part of the slow roll for DAC 1/VHO3.  Are you in Southern California or Texas?  I'm trying to narrow this down to if it's a problem for DAC 1 as I haven't heard of this problem for other deployed markets.

[Xgin01]

I am in Southern California.

[PJL]

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@Xgin01 wrote:

I am in Southern California.

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That's what I suspected.  I'll report it

[sgk3]

I am also in Southern California and I have chapters, but no thumbnails.

[bafooya]

Also in VHO 3 with 1.9 and no thumbnails... CallerID also doesn't display on screen, even after waiting a few days for it to activate.

[CeeZee]

I am vho8 and am having the same problem (part of the slow roll).

[MichaelM3]

Ditto for us - I'm in So Cal & thought the chaptering would be great, but it shows up only on 20% of the shows.

[Xgin01]

I was hoping a Verizon representative would of offered some sort of explanation or fix by now.
Disappointed.

[SoCal_FIOS_User]

Verizon support, I've also opened a ticket on this and have not received any response. What's up with this issue? Is this limited jus to CA? If so, what is the plan to resolve this?