Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
DVR functions disappear

Just moved and got DVR installed. After a bit of time DVR functions, recordings, and schedule all disappear. Reset box and it'll come back but after a couple hours it happens again. If i try to use the Fix/Activate My MR-DVR Service tool it tells me its unable to find my account details. Also occasionally while watching tv the screen goes black sound usually continues. Changing channels will usually fix it but not always. Feel like the box is bad. Any suggestions?

Re: DVR functions disappear
Super User
Super User

May be box failing or may be your current software level.

You are talking to peers here.  We would need to now the STB model number and software version.

If you determine its a failing box, you will have to contact Verizon. (1-800-verizon).