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Disappointed with service - please help
RSAM1
Newbie

Hello, 

Does anyone know of an executive complaint or escalation number or email address I could reach out to make a complaint? I'm very frustrated with the service I've been receiving recently. I've had service for over four years now and the last two months has been horrible. I just want to have my modem/router replaced or fixed. I'm not looking for any upgrade, I don't care if they replace it with the same model but I don't feel I should have to pay extra for technical support to replace my equipment or send someone out to check it. I've called technical support several times and get the same routine every time, which usually results in ok test this out for a few days and call us back if you experience any more issues. I don't have time to continually call in and get the same treatment every time. If anyone can please help it would be much appreciated. 

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Re: Disappointed with service - please help
Anthony_VZ
Master

I am sorry to hear about the problems with your router. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

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Re: Disappointed with service - please help
TonyaD_VZ
Contributor

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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Re: Disappointed with service - please help
TonyaD_VZ
Contributor

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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