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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hello,
Does anyone know of an executive complaint or escalation number or email address I could reach out to make a complaint? I'm very frustrated with the service I've been receiving recently. I've had service for over four years now and the last two months has been horrible. I just want to have my modem/router replaced or fixed. I'm not looking for any upgrade, I don't care if they replace it with the same model but I don't feel I should have to pay extra for technical support to replace my equipment or send someone out to check it. I've called technical support several times and get the same routine every time, which usually results in ok test this out for a few days and call us back if you experience any more issues. I don't have time to continually call in and get the same treatment every time. If anyone can please help it would be much appreciated.
I am sorry to hear about the problems with your router. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.