Dropouts and glitches increasing - advice?
sangs1
Specialist - Level 2

So what started out as an occasional annoyance, now seems to happen habitually - on both live and recorded programs throughout the house. The signal will break up for a second or two, not much more (and almost always when somebody has something important to say).  It happens a few times an hour now.

I've reset all the boxes, the ONT, the router and it still occurs. I've had 1.9 since the beta period last year, so before we immediately jump to the conclusion that it's the culprit, this has only started becoming truly annoying in the last few weeks. I don't want to schedule a truck roll, so if anybody has any suggestions I haven't tried, please fire away. Thanks.

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Re: Dropouts and glitches increasing - advice?
smatzke
Newbie
Spoiler
 

Same thing happening at my house... except only on the primary, brand new (August) increased capacity STB... the new model we just paid extra to get.  Both live TV and the DVR functions are going out... at first every 3rd week or so, now daily.  DVR playback has very annoying stops/starts... as often as every minute of playback... makes watching DVR recording impossible.  Now the live TV is also going on the fritz.  The DVR function has been dropping out.  I've gone thru a STB reboot process 6 times in 2 days, but that is not fixing the problem, obviously.  The box now says "boot" but there's nothing that explains this.  I've reviewed original materials that came with the new STB, but nothing stated about this situ.  Suggests using VZ In Home Agent, so downloaded that but after installing, it has one live link to Internet, and two DEAD links - for phone and Fios TV.  What good is  that if the application doesn't activate any services for the problem area - TV!?  

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Re: Dropouts and glitches increasing - advice?
Suzanne7777
Contributor - Level 1

I've noticed that also.  At first annoying, but now missing lines, so you have to guess what they say.  Hopefully it will be fixed, as it seems to be Verizon, and not the boxes.

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