Error Code: 9-6-24-302-102

[Jeff210]

Hi. Been using the app for years to change channels, etc. Today it won’t log me in. I keep getting Error Code: 9-6-24-302-102. I tried changing my passcode to one without special characters (read a older post about that)  but nothing is working. Please advise. Thanks. 

[clem21]

Remove the app. Make sure you clear your cache or reboot your device . Download and re-install.

[mytalley]

error code 9-6-24-302-102 comes up when I log into fios tv remote app. i don't have special characters in my password either.

[Rmilbrad]

I did this and I am still getting this error.  I have been on the phone for over 2 hours trying to get this resolved. 

[Jeff210]

Tried that. Didn’t help. 

[PeaceandJot]

Same issue

[PeaceandJot]

Help please.  Suddenly I got the referenced code error on my devices...

 have uninstalled but it does not work

[PaulaD3]

Same issue all of a sudden today. 

[snackgirl72]

i have same error code on 3 of my devices--4th one is fine though.  

reset router, reinstalled app, powered down phones.ipad...

Ugh  need help please!  anyone

[clem21]

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you may need to call Verizon @snackgirl72 wrote:

i have same error code on 3 of my devices--4th one is fine though.  

reset router, reinstalled app, powered down phones.ipad...

Ugh  need help please!  anyone

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You may need to call Verizon Billing department and get them to re-authorize your account. Why it works on only one device is a good question.