Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Error code 9-6-15-657-99 when watching DVR CBS shows

When I try to watch CBS shows off the DVR from the Fios Phone app it gives me that error message. 

When we try to watch these shows on the DVR with the TV, the screen flashes black and returns you to the DVR screen. 

We've rebooted everything and that didn't solve the issue. 

Does anyone have any ideas that doesn't involve me spending an hour on the phone? Pretty Please! lol