FIOS Guide Not Available

[Twh1951]

Got the same thing. Tried rebooting box no good

[clem21]

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@Twh1951 wrote:

Got the same thing. Tried rebooting box no good

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Guide info comes from the router to the box either thru coax if its a VMS or Wifi or Ethernet or coax if its an IPC . I suggest powercycling your router and your box, not just rebooting them. Do the Router first, then the box. Also check all the coax connections.

[Edg1]

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@Twh1951 wrote:

Got the same thing. Tried rebooting box no good

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Do you have a LAN coax light on your router?

[LakeSide3]

This happened to me Friday night guide on both TVs stopped working. Spent Saturday with tech support without a fix. I rebooted everything and he reset everything with no change. He figured it was a wiring issue and setup a service call. I called tech support Monday morning and talked to a different guy who thinks it is an issue on there end. Each box is showing a good connection and no issues. He asked we give them a couple days to see if it fixes it self.

thanks

Kevin

[Twh1951]

The first thing I tried was to power everything down. Main panel and router.  No good.

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?

[clem21]

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@Twh1951 wrote:

The first thing I tried was to power everything down. Main panel and router.  No good.

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?

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Sounds like it was. Unfortunately that is one of the hardest things to diagnose because you first think its an issue in the house, not a broader issue with the incoming signal.

[RedHeadedHolky]

Im currently experiencing this exact thing!! What was the outcome??

[clem21]

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@RedHeadedHolky wrote:

Im currently experiencing this exact thing!! What was the outcome??

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Can you still get on-demand or is that gone too? If you go to menu>Customer support>connected device status, does everything have a green line under it indicating a good connection?