FIOS Mobile APP picture quality bad

[grecon]

For the last two weeks the picture quality using the APP on my ipad has been bad - it is not clear, a bit blurry.  the quality is the same weather I am watching live tv or a recording.  Anyone know why this is happening it is quite annoying.

[Jeff771]

Same issue with iPad Pro 12-9 inch. Picture quality is very poor, almost unwatchable. Other apps (Netflix, etc) stream perfectly. Any updates to troubleshoot this issue?

[Jeff771]

Same issue

[clem21]

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@Jeff77 wrote:

Same issue

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I'll check with tech support to see if they have an insight on this.

[Pdibby23]

Same issue. Picture is basically unwatchable. 

[clem21]

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@Pdibby23 wrote:

Same issue. Picture is basically unwatchable. 

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It's being looked into by support.

[DCS7]

Same issue, it’s been getting worse over the last few weeks. 

[clem21]

Support need to know if you see problems just at home, away or both cases. Please reply with your situation.

Thanks.

[Jeff771]

Thanks, still having issues. I’ve called tech support a few times. They scheduled a call the next day to discuss but never called.  I will try to gather the energy to call again but it’s an excruciating experience. 

[Jeff771]

Issue is at home with very strong WiFi connection in the same room as router.