FIOS Mobile App can't find set top box

[jgormley11]

The android mobile app can't find any set top box.

I have three.

Also, I can not view any show on the mobile app either.

[CRobGauth]

I assume you are trying while on home WiFi?

That WiFi is one the same network as stb?

And you used same login for app as on your account?

[jgormley11]

I am on my home wifi.

I am connected to the wifi network from the verizon router.

The login is the same. When I click on My Account ... I can see my bill and everything in the My Fios app. 

Can I connect to the set top box in the living room.. what is the ip address?

The smartphone ip is 192.168.1.5

The router is using wep security. Is that a problem?

[CRobGauth]

Should be ok.

what model stbs do you have?

[jgormley11]

QIP 7100 P2

found the IP address: 192.168.1.101

which I am able to ping from my laptop...

[jgormley11 · Accepted solution]

Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi.

Left the phone alone for a few hours and it started working.