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FIOS Mobile App can't find set top box
jgormley11
Enthusiast

The android mobile app can't find any set top box.

I have three.

Also, I can not view any show on the mobile app either.

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1 Solution

Correct answers
Re: FIOS Mobile App can't find set top box
jgormley11
Enthusiast

Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi.

Left the phone alone for a few hours and it started working.

View solution in original post

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Re: FIOS Mobile App can't find set top box
CRobGauth
Super User
Super User

I assume you are trying while on home WiFi?

That WiFi is one the same network as stb?

And you used same login for app as on your account?

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Re: FIOS Mobile App can't find set top box
jgormley11
Enthusiast

I am on my home wifi.

I am connected to the wifi network from the verizon router.

The login is the same. When I click on My Account ... I can see my bill and everything in the My Fios app. 

Can I connect to the set top box in the living room.. what is the ip address?

The smartphone ip is 192.168.1.5

The router is using wep security. Is that a problem?

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Re: FIOS Mobile App can't find set top box
CRobGauth
Super User
Super User

Should be ok.

what model stbs do you have?

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Re: FIOS Mobile App can't find set top box
jgormley11
Enthusiast

QIP 7100 P2

found the IP address: 192.168.1.101

which I am able to ping from my laptop...

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Re: FIOS Mobile App can't find set top box
jgormley11
Enthusiast

Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi.

Left the phone alone for a few hours and it started working.

0 Likes