FIOS Mobile Stopped Working with v5.3 App update 11-10-2016. No response from "report error"

[drdoane]

No response from reprts to FIOS App Support, no help from FIS Tech support.   FIOS Mobile v5.3 will not open, "unfortunately FIOS Mobile has stopped"   all Android devices with 5.3 have same error.   The one device with 5.2 still works.    

[kh-gary]

Hi drdoane,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

[drdoane]

Once again, my initial support ticket has a response from support, but I can't access it because of this error:   Frustration continues as I would really prefer someone to contact me, email directly or phone....to resolve this issue.   

413 Request Entity Too Large

Request Entity Too Large

The requested resource
/t5/support/casepage/thread-uid/824242/message-uid/824564
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

[LawrenceC]

Hi drdoane,

We have sent you a private message.  Please check your inbox by clicking your username at the top right of this page and then clicking the envelope icon.