Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Channels 187 and 272 were removed from the Preferred lineup and moved to the Extreme to get me to pay $20 more a month. I spoke to CS who was unhelpful. You can't rip customers off and expect them to be happy. I want my channels back or I will be switching cable providers and you can report it to the credit bureaus to get any cancellation fees you think you deserve but I won't pay. I just want the channels you agreed to supply when I entered into the contract!!
Welcome to the forums. You're talking to other customers here. If you want to reach Verizon, you can call or chat with them.
Note that the contracts we sign allow Verizon to change channels at any time. About the only thing signing a contract does is fix the price of the service itself. Equipment rental fees, government fees and even some Verizon fees can be changed while under contract. If you choose to break your contract and don't pay the ETF, Verizon will turn over any unpaid fees to collection agents. That won't be fun. It won't be just a black mark on your credit report.
I understand your frustration, but now you have a better idea if what you'll be dealing with should you cancel and not pay the ETF. It's up to you...