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FIOS TV Home Screen will NOT go away! Make it stop......
LilC2
Enthusiast

Since apparent software update 7 days ago, the FIOS TV Home Screen appears every time any of the TV's are turned on.

In spite of following the instructions to remove, it continues to happen every time any of the TVS are turned on.

Promotions ARE turned OFF.

But there it is again, and again, and again.

Cold reboot of DVR and boxes has failed to resolve the issue.

Verizon, you need to get the Software Programmers to fix the crappy software, which has cost me hours of time in the past 4 years.  (Only took me 3 years to be able to use the FIOS phone apps thru my DVR system.)

Shopping for another provider at end of this contract for sure.

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Re: FIOS TV Home Screen will NOT go away! Make it stop......
CRobGauth
Super User
Super User

Does it have an option to disable it on the home screen itself?

Or when it is on, hit options to disable.

And there is no reason to turn box off. It doesn't save any electricity to turn it off.

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Re: FIOS TV Home Screen will NOT go away! Make it stop......
vicho1
Enthusiast

I'm in the same boat. I use the "Options" to disable Promotions. But when I power on my set top box the next time, I still get the Home Screen.

Please help.

Re: FIOS TV Home Screen will NOT go away! Make it stop......
tns2
Super User
Super User

It occurred on my machine for a bit after the last VMS update.  Promotions was off.  Note i turned promotion on and then from the home screen turned it off again, and it seems to now remain off. 

Re: FIOS TV Home Screen will NOT go away! Make it stop......
CRobGauth
Super User
Super User

When the home screen showed up on one of my pics, I used the options button to disable.

I was asked if I wanted to do that on all boxes.

I said yes.

Appears to have worked on all.

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Re: FIOS TV Home Screen will NOT go away! Make it stop......
LilC2
Enthusiast

Thanks to all for suggestions.  I had in fact tried all the suggestions prior to posting.

As of today, the appearance of the FIOS TV Home Screen has stopped.

Hopefully it is resolved. 🙂

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Re: FIOS TV Home Screen will NOT go away! Make it stop......
RichCap
Newbie

This works!!!!!

Do the following on your remote.

Select in order

Menu

Settings

Notifications

Promotions = select Disable

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