Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
This past Sunday, my FIOS TV was pixelating like crazy. I called customer service. Got to speak with someone in Hampton Roads, VA in a reasonable amount of time and she was very friendly. I explained the problem and the history we've had with pixelation. She supposedly set up an appointment to have a monitor installed as rebooting the ONT, etc. was not resolving the issue. The appt. was set for 3-7 on Monday, so I thought. Never received any confirmation messages and no one showed up Monday evening. Tried to call customer service Monday evening, but was told the wait time was 23-34 minutes. Did I want to hold my place in line? Sure. I get a call back 30 minutes later only to continue waiting. After 15 minutes I hung up. Tried again this morning, Tuesday, before going to work, gave up after waiting. Tonight tried again, told wait time was 6-9 minutes, waited an hour before hanging up since my phone was about to die.
I’ve been dealing w/ this sort of horrible service since last year. We’ve been experiencing pixelation since last year. Had repair people come and replace ONT, splitters, external box, etc. Had a cable laid above the ground from the street to rule out the under ground cable. Nothing fixed it. The plan was to have a monitor installed, but we had a death in the family that took us away from dealing with this. Conveniently the service “healed” itself and was fine for the last year. Incidentally, it took some doing to get the above line out of my yard. I explained to Verizon I just needed to reconnect the old line and remove the above ground line. Still somehow Verizon thought they were burying the line, but i explained to the guy that showed up at my and was going to dig up my yard that that wasn’t needed.
Not sure where to go from here, except DirectTV? COX was just as bad. Very frustrated and unhappy with Verizon. At $200/month, it’s insane to keep paying them for this terrible quality of service.
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