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FIOS TV authentication failure

After installing new FIOS TV app on my iPad and entering my user name, I get "authentication failed; error code 6-24-302-100".  I spent 95 minutes on the phone with a Verizon agent who was unable to help me resolve this.

Can you help?

Re: FIOS TV authentication failure
Community Manager
Community Manager

Hi framma,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.