FiOS Complaints
MIB
Enthusiast - Level 3
Does anyone have any complaints about their FiOS service, at all?  I am thinking of ordering it. Anything at all. TV, internet speed, customer service, billing, etc. Also, if anyone has the Triple Freedom bundle, could they tell me the actual price you pay, "hidden charges" and everything included?
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Re: FiOS Complaints
stuland
Newbie
Be advised that your verizon bill will be very hard to read for the first 90 days.  Due to credits and such.  My advise to you is stick with your original plan you sign up for and when all the free for so many days stuff disappears from your bill then sign up for what you want.  So far I think the product is good but customer service lacks big time and there is no local office to go to speak to someone face to face.  I thought my old carrier (Cox) was bad but they have nothing on the sales reps for verizon.  I wish I would have stayed with cox communications and by the time you realize your mistake your 30 day trial is over and your stuck for the year or pay the $179.00 to get out of contract.  If your plan is to switch and save then you will be very angry.  The lowest bill I have paid so far is this months at $266.  Everything is priced higher than advertised.
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Re: FiOS Complaints
MIB
Enthusiast - Level 3

Is your contract still in play? Is the price you pay with or without it? Do you have the Triple Freedom Package?

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Re: FiOS Complaints
KenAF
Specialist - Level 2

I have Verizon's "Flex Duo" plan, which includes 20/5 Internet and FiOS HD Extreme for $79.99/mo.  I pay an extra 2x$2.99 = $5.98 for two CableCards (for my TivoHD), plus another $4 or so in local, state, and federal taxes.  My total bill comes to around $90/mo.

If you get the "triple play" bundle with Verizon phone service, you will be inevitably be hit with the associated state and federal taxes.  I primarily use my cell phone for outgoing calls, so I got Vonage's "Zero" plan for $4.99/mo which includes free unlimited incoming minutes but costs $0.038 per outgoing minute.  My typical Vonage bill is around $8/mo with taxes, or about $100/mo total for FiOS TV, Internet, and Vonage phone service.

Message Edited by KenAF on 12-03-2008 10:31 PM
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Re: FiOS Complaints
Justin46
Legend

MIB,

I am not sure what "hidden charges" you might be referring to, but I pay $170.83/month, total, taxes, fees, STBs and all, for FiOS Triple Freedom (Extreme HD TV, 20/5 internet, and Freedom Essentials phone), 1 HD DVR, 2 SD STBs, and Movie Package. Your taxes and fees would depend on where you live I think.

I am a 3 year plus FiOS user, TV, internet, and phone, and am overall very satisfied with the service. Sure along the way there have been some problems, all pretty minor, and all resolved except the quality of the Guide info, it is incorrect a lot of the time. When I compare FiOS to my previous TV and internet provider, Charter Cable, I am super, super satisfied with FiOS. FWIW...

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 

Message Edited by Justin on 12-03-2008 09:49 PM
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Re: FiOS Complaints
Sabre70
Enthusiast - Level 3
My only complaint is the fact that they need to get thier software issues resolved on the receivers.  Also the fact that every TV needs a set top box or digital adaptor,no dual tuner(dishnetwork) or ability to split signal.  My bill is 105.99 plus aprox $10 taxes.  I have Triple Freedom, MRDVR and SD set top box.  No HD programing yet for me.  Price point is good, but as stated cust serv leaves a bit to be desired.  On the positive side is this forum that Vz monitors.  I just don't like being the test subject for faulty or bad software or fimware releases on the set top boxes.  No matter what serv you go with as soon as you start adding movies or set tops to other tv your package goes up.  Hope this helps. Good Luck. 
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Re: FiOS Complaints
TimSykes
Specialist - Level 2
The big issue everyone has is phone support, being it a issue with a bill, or a issue with service. Fios has one of the worst phone support center I have ever called. And I am dell certified and have had to call into dell India a lot. But on the other had, you will get better support coming to the boards here if you have a issue, and calling phone support at last resort. There are even a few Verizon guys that are here everyday to help out will tech and other support issues. 
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Re: FiOS Complaints
Dal
Newbie
For anyone looking to sign up for any products with Verizon, I would advise you to do some research on the company.  Google Verizon complaints or Verizon billing complaints.  You will be very surprised at what you find.  I have been a customer of Verizon for over a year.  I signed up for Verizon Triple Freedom in September of 2007 for $94.99 a month.  Since then I have regretted it.  Their billing system is absolutely horrible!!  They continue to overcharge my account and double charge my credit card.  DO NOT sign up for automatic billing.  You can not get them to stop charging your account.  I think the FCC needs to investigate Verizon's billing issues.  My family is counting the days till the end of our contract with Verizon.  I am even going to cancel my wireless with them.  It's too bad because the wireless has been very good in every way but because I have had enough with Verizon I need to leave this company all together.  Buyers beware!  Please do your research, I wish I had done it before I signed up.
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Re: FiOS Complaints
Nortel
Newbie
I agree that Verizon has had some growing pains with FIOS.  I have a triple package and it took a good 4 months until my billing was correct.  However I was always able to get customer service to help.  In terms of cost, the set top boxes are the big extra.  The actual product is good and we are very happy with it.
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Re: FiOS Complaints
Tireman
Enthusiast - Level 2
Verizon should have stuck to phone and internet because Fios TV is terrible they really don't understand us TV customers and IMO don't care to
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