FiOS TV One signal breakup

[Billystone22]

I just switched over to FiOS TV One with the newer smaller 4k boxes.  Everything seems good except on commercials a get intermittent signal freeze breakup and it's super annoying.  The shows are upscaled to 2160 and no issues.  Anyone experience this before or know of this?  

[clem21]

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@Billystone22 wrote:

I just switched over to FiOS TV One with the newer smaller 4k boxes.  Everything seems good except on commercials a get intermittent signal freeze breakup and it's super annoying.  The shows are upscaled to 2160 and no issues.  Anyone experience this before or know of this?  

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Does it happen on all the boxes in the house or just the minis? Does it happen to SD shows, or just commercials? Are the commercials national or local ? Have you tried the usual drill of power cycling your router, then the boxes?

[Billystone22]

So far it's happened on the main box and 1 mini box, both during SD shows that are upscaled to 2160 but only during the commercials which I believe are national.  If I power cycle, what do I start with? 

[clem21]

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@Billystone22 wrote:

So far it's happened on the main box and 1 mini box, both during SD shows that are upscaled to 2160 but only during the commercials which I believe are national.  If I power cycle, what do I start with?

First turn everything off. Disconnect power to the router for about 1 minute, plug it back  in and turn on. When you get the router connected to the web again, unplug the main Fios box, give it a minute, plug it back in and turn on. Once that is done recovering, do the same to the mini. That should reset everything in case there was some kind of a glitch . If it still does it, it may be a problem with the network feed downsampling the HD feed they get for the commercials to SD, or a problem  upsampling SD to 4K in the box. Make sure the box is on at least APR 6.9. You'll find that in the menu under system information.

[Billystone22]

Alright, thanks.  I'll run through this checklist.  Do you think it's happening only to local commercials?  Because it's not all of them?  And what is APR 6.9?

[clem21 · Accepted solution]

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@Billystone22 wrote:

Alright, thanks.  I'll run through this checklist.  Do you think it's happening only to local commercials?  Because it's not all of them?  And what is APR 6.9?

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APR 6.9 is the firmware version for the box. Verizon is constantly updating firmware to add features and repair issues. It might be only local-regional commercials as they get a different feed from the programming.