Fios TV One remote suddenly controlling default volume instead of TV volume

[Zork75]

Tonight all of a sudden my Fios TV One remote has stopped controlling the volume on my TV.  It is now controlling what appears to be the default volume setting that you access under Settings, Audio, Fios TV  One Remote where you can set the default setting from 0 to 30.  I tried repairing the TV in settings, it is a TCL Roku.  The pairing changes the volume of the TV to show the pairing was successful.  My remote powers the TV on and off.  Prior to tonight it was adjusting the TV volume just fine.  But now when I use the volume on the remote, the default volume widget appears that says Fixed and is set at 30.  I have tried changing all the audio settings I could find and have rebooted multiple times.  Any suggestions would be appreciated.

[clem21 · Accepted solution]

---

@zork75 wrote:

Tonight all of a sudden my Fios TV One remote has stopped controlling the volume on my TV.  It is now controlling what appears to be the default volume setting that you access under Settings, Audio, Fios TV  One Remote where you can set the default setting from 0 to 30.  I tried repairing the TV in settings, it is a TCL Roku.  The pairing changes the volume of the TV to show the pairing was successful.  My remote powers the TV on and off.  Prior to tonight it was adjusting the TV volume just fine.  But now when I use the volume on the remote, the default volume widget appears that says Fixed and is set at 30.  I have tried changing all the audio settings I could find and have rebooted multiple times.  Any suggestions would be appreciated.

---

Have you tried removing power to the Fios box for 3 minutes and plugging it back in? Also are you completely re-programming your remote by going into settings>Voice control>Fios voice remote>Program voice remote>Reset remote setup.

Then go back in after rebooting the box, Voice control>Fios voice remote>Program voice remote>manual setup. input the model of the TV, OK, reboot again. Should work.

[Zork75]

That did the trick!  Thank you so much for the help!

[clem21]

Which did it? The power cycle or the re-programming? Just checking for future reference, thanks.