Fios TV remote not working properly

[kjt3]

My remote has the red light constantly on and no matter which button I push, the channels scroll up rapidly then randomly stops.  I have tried replacing the batteries, and pushing the STB button but no fix.  I turned the TV off but certain buttons i.e.. OK, vol, ch, 5 all light up randomly then turn off.  Do I have a possessed remote or is this a simple glitch?  How can I fix this!

[Pauly]

If the remote doesn't work properly after replacing the batteries remote is probably bad. You can download In Home Agent on your computer. www.verizon.com/connect  and order a free remote to be shipped to you so you don't have to call.

[Cvp2]

I planned to do this but the order option on the screen for a new fios remote was $36.00

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!