Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Fios Video/Audio Drop out
Enthusiast - Level 1

All of my stations are now experiencing "black screen" video and audio drop out at irregular intervals.  When I replay the show, there is no drop out.  When I watch Prime Video, I experience no drop out.

What is causing this and how can I fix it?  When it happens I see the following in the upper left hand corner of the black screen:

HDMA/DVI      No Time Information

Re: Fios Video/Audio Drop out
Super User
Super User

Does it happen on all TVs?

if not, have you tried swapping boxes around?

Have you tried rebooting box?

checked the tightness of all connections from ont to stb?