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Fios Video on Demand

What is up with the video on demand?  This is the third time in a month that we have not been able to rent a movie.  If I'm not able to use a service, I should at least receive a credit !!!  We have three wireless phones with Verizon, our home landline, our internet, and our TV - all with Verizon - and we can't watch one movie...???!!!!  Customer support is no help.  What is wrong with Verizon?  How many people are cancelling their Verizon accounts?