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Fios app error message
rnemtb
Newbie

Good morning, 

for days now I get the following error message on my iPad using the Fios App.

9-6-26-653-022 unable to connect to media server.

the app has been updated. I have also removed and reinstalled the app with no luck. I have also filed a report with Verizon.

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1 Solution

Correct answers
Re: Fios app error message
clem21
MVP MVP
MVP

@rnemtb wrote:

Good morning, 

for days now I get the following error message on my iPad using the Fios App.

9-6-26-653-022 unable to connect to media server.

the app has been updated. I have also removed and reinstalled the app with no luck. I have also filed a report with Verizon.


Have you tried removing power to the VMS box, and the router, then powering back up the two devices after at least 3 minutes? Power up the router first and let it establish a good connection, then plug power back in on the VMS and let it restore. There was a problem between the Fios app and a recent Apple update that was reported, which may also be the problem here.

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Re: Fios app error message
clem21
MVP MVP
MVP

@rnemtb wrote:

Good morning, 

for days now I get the following error message on my iPad using the Fios App.

9-6-26-653-022 unable to connect to media server.

the app has been updated. I have also removed and reinstalled the app with no luck. I have also filed a report with Verizon.


Have you tried removing power to the VMS box, and the router, then powering back up the two devices after at least 3 minutes? Power up the router first and let it establish a good connection, then plug power back in on the VMS and let it restore. There was a problem between the Fios app and a recent Apple update that was reported, which may also be the problem here.