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Fios availability - There must be a better way
thirtyover
Newbie

I have truly worked hard to try to be a Fios customer!  6 phone calls for 4 hours and 3 weeks later I still can't give Verizon my money. For whatever reason my address is not listed in the "Fios available" directory and no one seems to be able to figure out why. Neighbors on both sides and across the street are all listed as available. I was solicited for Fios when they installed it on my street years ago. So here I am with money in hand, Fios in front of my house and I can't become a customer ... go figure! I feel that the main problem is that because I am not a current customer, there is no record of me calling or anything. Each time I have called I have had to go through the same speech, same information, different person. I have talked to everyone from sales, customer service, tech support and engineering. No solution!

I am the best customer possible ... no advertising required, no sales team required. I will even place my order online, so no people are required but here I sit with my money in my hand!

THIS SHOULD NOT BE THIS HARD!

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Re: Fios availability - There must be a better way
DougVZ1
Specialist

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

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Re: Fios availability - There must be a better way
stpobo
Newbie

Trust me.  You do not want their service.. or should I say LACK thereof.  Maybe there is a divine hand at play.  I suggest spending the money in yours someplace else.  

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Re: Fios availability - There must be a better way
thirtyover
Newbie

Doug,

Thanks for the response but I still have not recieved a PM or email from anyone. I am not a customer yet so, as I was explaining, have no contact info on file. If I get a PM, I will gladly return my email address and phone number.

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Re: Fios availability - There must be a better way
thirtyover
Newbie

Just a follow up - Here it is a month after I was told I would be helped, and NO ONE has addressed my problem. Starting to think that the posts about Verizon not caring are true ??? Where is the "customer service"?

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Re: Fios availability - There must be a better way
KaLin
Khoros Partner
Khoros Partner

Please check your Private Message Inbox. It should look like this -->> 

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Re: Fios availability - There must be a better way
thirtyover
Newbie

I just sent a PM with my contact information. Filling out the form linked in the original PM did no good.

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