Fios billing

[19pondelbowhi]

Why do I have to call every month to get a credit on my

account

for a profile error that should be an easy fix.  You would think!  Why can't anyone in Verizon Fios - in the entire entity - in the entire company - fix my profile. You stink and I can't wait to get rid of you. I had to put in a complaint with BBB and FCC just to be heard and get my issue resolved. I have called you **bleep** Verizon for FOUR MONTHS. I have done my due diligence. I have paid my bills. Figure out how to serve your customers better because you do not, can not and will not. Just look at the number of hours I have spent since DECEMBER 2019 trying to resolve this silly little issue. As a company and as far as customer service you suck twinkies. Thanks for absolutely NOTHING. I hope BBB or FCC punishes you bad but if they don’t know that you have one very unhappy customer who will put her money elsewhere.  Losers!!

[LawrenceC]

Hi 19pondelbowhi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.