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Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
yourusernameisa
Enthusiast

New release 5.9 (October 5, 2017) of Fios mobile does not work on older Ipads. It works fine with newer Ipads with the latest IOS. The release works fine with the direct network apps.

Live programming and DVR programs spin after 10 seconds, recover and then hang after a minute. The "report a problem" tech site suggested a reboot of the box and router, and signing out/in of the app. Did not fix the problem.

If enough customers complain maybe Verizon will fix the bug.

1 Solution

Correct answers
Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
yourusernameisa
Enthusiast

FIXED!!!!!

Verizon technician replaced the main white box with a new version. The signal problem is fixed.

The problem had nothing to do with the update of FIOS Mobile, the IPad 2, or IOS 9.

View solution in original post

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
TomH121
Super User
Super User

My iPad2 running iOS 9.3.5

FiOS Mobile Ver 5.9

Works fine for me.

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
yourusernameisa
Enthusiast

Thank you for letting me know that you are not having problems. 

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
CRobGauth
Super User
Super User

There is a report problem option within the app.

I am not sure if you used that or online to help diagnose issue.

Within the app you can create a trouble ticket.

A tech will respond with info. I am not sure about IOS verison but in Adnroid verison, there is an option to send logs.

Try that as well. This can help techs diagnose issue.

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
yourusernameisa
Enthusiast

 It turns out that it is a signal problem. After chatting with the tech specialist and running diagnostics on the set top box, it showed that one of the signal levals failed. so it is now narrowed down to the router, coax, box, or the signals. Technician visiting tomorrow to narrow it down.

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
yourusernameisa
Enthusiast

FIXED!!!!!

Verizon technician replaced the main white box with a new version. The signal problem is fixed.

The problem had nothing to do with the update of FIOS Mobile, the IPad 2, or IOS 9.

0 Likes
Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
wb41
Enthusiast

that actually bums me out! I am having the same issues you reported with my iPad and have for about a month or so now.  Curious how we are on the same timeline and its not an app issue!  With so much on my DVR I hate the idea of getting it replaced.  doh!!!

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
TomD86
Enthusiast

Agreed wb4...we didn't all start having signal problems at the same time...there has to be something with this combination that is causing it to not work all of a sudden.  The things we have in common are Verizon network / wireless hardware, their Mobile app and our Ipads / IOS...we're all on the same IOS (9.3.5) and that hasn't changed so what's left is that there has to be something with Verizon that changed.

I wouldn't mind as much if they supplied a Windows app for DVR/TV, but don't know when and if that is coming.

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
sballan
Newbie

Fios mobile version stopped working on my iPad and iPhone as well. Used to work great. Times out of everything after about 30 sec to one minute. Very frustrating. Is there a fix for this?

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Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5
TomD86
Enthusiast

I've been going back and forth with a tech through ticketing process within the app...still no resolution (they released 5.10 and still have the same problem).  Interestingly, on one of their responses after they lay out ALL the things to try that didn't help, there was 1 small sentence at the end that spoke volumes to me..."Please note there is a known bug/issue we are investigating that may cause the app to freeze via Wi-Fi".  Seems like they know there is a problem, just don't know how urgent it is for them.