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Re: Fios screen (TV) goes black, but I still have audio
Christinet1
Enthusiast

I have the mini and have to unplug & replug the hdmi cord every time... ridiculous 

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Re: Fios screen (TV) goes black, but I still have audio
clem21
Super User
Super User

@Christinet wrote:

I have the mini and have to unplug & replug the hdmi cord every time... ridiculous 


There is a known handshake issue that will probably be addressed with the next update.

Re: Fios screen (TV) goes black, but I still have audio
Unclelido
Newbie

Verizon really stinks. Its as if they have never heard this issue before. The rote answer always is "reboot" than find the real issue. Ive had this continuous issue for months and two service calls and it keeps happening. No one knows why I only see a menu with no sound or video. Changed coax, changed HDMI, changed boxes, changed splitters. Same issue over and over- and it only started when I upgraded to gigabit connection- has to be something with the module not able to handle the load- no tech gets it, no level two or level three gets it. I am "cutting the cord" cancelling my boxes and going with streaming, the boxes wont work for me and the service stinks. 

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Re: Fios screen (TV) goes black, but I still have audio
Tberardi44
Newbie

Having same issue Verizon keeps telling me its my TV

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Re: Fios screen (TV) goes black, but I still have audio
clem21
Super User
Super User

@Tberardi44 wrote:

Having same issue Verizon keeps telling me its my TV


Look at the answer from two posts up. It is a KNOWN handshake issue with the box, and a firmware update is being prepared to address it.

Re: Fios screen (TV) goes black, but I still have audio
ronnie423
Enthusiast

had a problem last night had no picture had sound

 and check every thing ok reboot 4 times ok  

and what its cox cable ok maybe is broking 

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Re: Fios screen (TV) goes black, but I still have audio
clem21
Super User
Super User

@ronnie42 wrote:

had a problem last night had no picture had sound

 and check every thing ok reboot 4 times ok  

and what its cox cable ok maybe is broking 


Check your HDMI cable from the Fios Box to the TV. Could be a bad connection or a bad cable. Also check the resolution the box is outputting and make sure it is compatible with your TV.

Re: Fios screen (TV) goes black, but I still have audio
Soule721
Newbie

When cause I just started having this issue and it now June 2022

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Re: Fios screen (TV) goes black, but I still have audio
clem21
Super User
Super User

@Soule72 wrote:

When cause I just started having this issue and it now June 2022


I'll run it past tech support again.

Re: Fios screen (TV) goes black, but I still have audio
clem21
Super User
Super User

@Soule72 wrote:

When cause I just started having this issue and it now June 2022


The word is the update will be coming VERY soon. Don't have an exact date.