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FireStick Problems Accessing Streaming Apps
Hal0003
Newbie

Have been using Amazon FireStick 4K for over a year with little problems accessing streaming apps. 

I discontinued Fios TV service in June 2022 and upgraded from 150 to 300 Mbps data speed.

Now, several streaming apps no longer have access when selecting movies or program episodes.  Firestick screen take long time to fill in the movie and app information, many graphic information is slowly added.

Fios data rates are 300 Mbps download and +200 Mbps upload speeds on ethernet and WiFi is +25 Mbps.  Firestick is under 6 feet from WiFi router, which has not changed.

Is it a Fios or Firestick data interface problem?

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Re: FireStick Problems Accessing Streaming Apps
clem21
MVP MVP
MVP

@Hal0003 wrote:

Have been using Amazon FireStick 4K for over a year with little problems accessing streaming apps. 

I discontinued Fios TV service in June 2022 and upgraded from 150 to 300 Mbps data speed.

Now, several streaming apps no longer have access when selecting movies or program episodes.  Firestick screen take long time to fill in the movie and app information, many graphic information is slowly added.

Fios data rates are 300 Mbps download and +200 Mbps upload speeds on ethernet and WiFi is +25 Mbps.  Firestick is under 6 feet from WiFi router, which has not changed.

Is it a Fios or Firestick data interface problem?


Make sure the Firestick is connecting to the 5Ghz network, not the 2.4 Ghz network. That close to the router there is no reason to use the slower 2.4Ghz network.

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Re: FireStick Problems Accessing Streaming Apps
LawrenceC
Community Manager
Community Manager

Hi Hal0003,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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