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Fix my error!

Renegotiated my contract in April.  3 months later you are turning off one of my boxes.  On the phone with Tech & Customer Support for over 4 hours.  How can I talk to someone who can fix this and not transfer me?

Re: Fix my error!
Super User
Super User

This is mainly a peer to peer support forum.

If you log in to your account online, does it show all of your boxes on your account?

You can also try support via twitter @verizonsupport. I have found them to be helpful in the past.