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Fox News Pixelating and Freezing
Paine22
Enthusiast - Level 1
‎03-23-2020 05:48 AM

Fox News channel has been problematic for weeks. Pixelating and freezing. Other channels are fine.  I rebooted everything including the ONT. Is there a website for Verizon to report the problem?

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Re: Fox News Pixelating and Freezing
mistery1
Enthusiast - Level 1
‎03-23-2020 09:08 AM

Not just Fox. Same problem with Hallmark channels. I also rebooted with no better results.

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Re: Fox News Pixelating and Freezing
clem21
MVP MVP
MVP
‎03-23-2020 02:43 PM

Next time it happens go into Settings>system info and look at the SNR for the affected channel. It should be at least 36db or better. Also check the SNR under OOB data. It should be at least 25db. If low, check your coax connections and splitter. Any of them could be bad.

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